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Best Time to Reach Contact Center

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Contact Center

Customer service is not a one-sided platform. The customers have to think of the agents as well. You have to be smarter about the way you call customer service.

Some customers do not know that there are call centers that do not operate 24/7. As businesses build the right team of call center agents, you also have to play the part of a good customer. 

Best Time to Reach Out

The best time to reach out the customer service is in the morning. Meanwhile, statistics show that the best days to call are Wednesdays and Thursdays. The suggested time and day have the shortest average queue period. Moreover, we advise not to call on Mondays, it is the busiest day for call centers.

You do not want to experience longer queues, right?

But, if the company offers customer service on weekends, the best day to contact them is on Sunday. 

We have tips prepared for you on reaching a contact center agent easier. However, before that, you are responsible for checking the FAQs section. Check the company’s FAQs, the product description, return and refund, and other policies. Understanding these things beforehand is doing a favor to yourself and the customer service agent.

Although reading this information may take some time, it is best to handle it on your own first. 

Moreover, there are some issues that cannot be resolved in one call. So,  if this is not the first time calling for a complaint, it is best to ask for the same agent who picked up your first call—staying in touch with the same agent results in better continuity. 

Tips on How to Reach Contact Center Agent Easier

  1. Call at 7 AM. It is the best time to call the customer service center—the queue time when calling before noon is 70% shorter than in the afternoon. In observation, the longest queue times are between 3 PM to 12 AM.
  2. Be courteous. Call center agents are humans, too, and they have feelings. So, show respect and be polite even when you are frustrated with the product or service. If you are kind to them, call center agents will go out of their way to help you resolve the issue. 
  3. Prepare your inquiry. It is also your responsibility to do research and troubleshoot prior to calling the contact center. It makes your call brief and efficient if you already have tried some of the possible solutions.
  4. Ask for a manager when needed. Although call center agents are expected to have comprehensive knowledge of their products and services, there are instances that they cannot resolve in one call. When needed, you can ask for their manager. Sometimes, the higher authority who only knows how to resolve an issue.

Lastly, if your customer agent helped resolve the issues, do not forget to show your gratitude. Leave a positive review. However, you experience bad customer service, give them honest feedback to help the company provide better customer service.

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Fashion

Dresses for Women for All Body Types

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Dresses for Women

Everyone wants to look their best, no matter the occasion or age. This can be achieved with the casual clothes you choose. Today, designers like Elan International create womenswear to accentuate facial features, whatever they may be. This applies to both men and women, and to a greater extent to women, because they have an inner desire to attract judging glances wherever they go. No matter how old you are or what body type you are, it’s more than possible to wear a gorgeous dress in the perfect length and style that will help you look your best for future special occasions.

Because today’s casual wear is designed to fit almost every body type, it takes more thought to understand your body type and make sure you buy casual clothes like t-shirts that fit and highlight your features. Do you know what body type you have? Whether you’re apple, pear, petite or plus size, modern women’s dresses are designed to help you look your best. Elan International offers a wide range of casual dresses that can be worn everyday or for special occasions.

Apple-shaped women can opt for a V-neck top to give the illusion of a longer look, pear-shaped women can opt for the same design with a wider neckline, such as a square or boat neckline. Just browsing through Elan International’s dresses for women, you’ll see new twists on old classics like strappy dresses, strapless dresses, sleeveless and long sleeve dresses and of course the little black dress. Old braces have been reinvented this year, so every style feels new and improved.

Women with an hourglass figure should consider a dress that emphasizes the waist, such as a wrap dress or a convertible dress. These dresses for women may seem difficult to manipulate, but trial and error is all it takes to figure out how you like to wear them. They are perfect for office, day or evening wear, making them a great investment. This type of casual wear will enhance their figure and create a slim look. Vests also look good on curvy women. They are perfect to wear over your favorite dress on chilly evenings and help hide any tummy troubles.

If you are thinking about how you can wear white dress for women, look no further. There are many benefits that you can get from having even one of these garments. The key to achieving the perfect look with these dresses is choosing the right one.

Choosing the right dress is one of the most important decisions you will have to make. There are so many different styles out there, so you need to know what you look good in before making your choice. Here are some tips on how to do it.

If you are one of those women who have a well built body, you will be able to wear just about anything. Try and match the style of your dress with what you plan to achieve. If you want to use a dress for a summer outfit, then you can get something that is thin and flowy in nature. Don’t take anything too long and make sure it’s not too sheer.

Women of rather large build should try to cover their shoulders. This will help make them a little smaller. Also, find something that will give you some form.

Once you have chosen the right dress, you should also pay attention to the accessories you choose to wear. These may vary depending on the event you are attending and the style of your dress. Always maintain a harmonious appearance and avoid excessive accessories. In addition to jewelry, pay attention to your shoes and get something that will give your dress a little more color.

White dresses for women have become very popular these days considering all the ways they can be worn. If you want to look good in them, keep this in mind.

Women tend to buy clothes where they like. There is no specific store they will shop at every time. Whether the long dresses for women are bought from boutiques, local stores or specialty stores, the dresses they buy must look great and stunning. When buying, they face a lot of misunderstandings, and after the purchase, they are not completely satisfied with the product. Hence, it is important to follow some basic principles when shopping for beautiful dresses for women.

Quality: The most important thing is to consider the quality of the dresses you buy. Don’t limit yourself to just the design or style of the dress. There are many shops offering beautiful women’s synthetic fabric dresses at affordable prices. It has been observed that such fabrics are not very good for the skin and can be problematic. Skin rash or itchy skin and other problems can easily occur in such outfits.

Design. Design plays an important role in enhancing your personality. If you are short, you can wear vertical design dresses to increase your height, and if you want to look shorter, horizontal design dresses will suit you.

Price: Competitive prices are also an important factor when purchasing beautiful dresses for women. Investing in one expensive dress does not make sense as you would like to buy many more beautiful dresses. Of course, if it’s an event like a wedding, you have no other choice but to buy an expensive wedding dress.

 

 

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Travel

6 Things To Do On A Quick Trip To Macau

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Quick Trip To Macau

Filled with highly contrasting sights, such as historical colonial buildings included as part of the world heritage at Unesco.org, and state-of-the-art casino architecture, Macau is one of the most underrated destinations in the world.

The one-time Portuguese colony is a hotbed of culture, a fusion of classic Asian as well as European. It makes it a fascinating place to visit, with lots to see and do. The combination of western and eastern cultures, as well as relaxing and exciting sites offers visitors a great variety of entertaining options. And you don’t need a lot of time to enjoy them.

Visit Famous Landmark Replicas

Some of the most famous casino chains have brought their business to Macau, and like their Las Vegas counterparts, they wasted no time building replicas of famous international landmarks. Visitors can visit The Venetian and walk around shops copying the Italian city, or climb up a replica of the Eiffel Tower at the Parisian. This last one might not be as imposing as the real thing, but the amount of detail put into its construction makes the trip worth your time.

Try the Street Food

Try the Street Food

Singapore tends to receive a lot of attention because of its street food, but Macau has some of the most unique and delicious in the world, as a result of their combination of Chinese ingredients with techniques from Japanese and Portuguese culture. Visitors shouldn’t leave before trying both spicy and sweet dim sum, or the famous Capela, a dish made from minced pork with onions, cheese, and bacon. For dessert, try some delicious almond cookies or, if you are feeling brave, a Durian ice cream.

Check Out the Casino Games

Check Out the Casino Games

Casinos have a reputation for offering something for everyone. And given that Macau hosts some of the biggest Casinos on the planet, visitors should definitely take a look at some of their games. The Venetian, for example, has more than 1,700 slot machines to choose from. On the other hand, the Grand Lisboa has elegant Texas Hold’em poker tables, allowing players to feel like movie stars for a moment.

Admire the A-Ma Temple

Admire the A Ma Temple

CREDIT: edwin.11, A-Ma Temple (1386860279), CC BY 2.0

Poker.org suggests that A-Ma Temple is the number one thing for visitors to do when they’ve wrapped up with the resorts and the casino games –– and really, the very idea of jumping from a poker table to a historic temple speaks to what a unique destination Macau truly is. The Taoist temple is dedicated to the goddess who protects fishermen, who are traditionally an essential part of Macau’s everyday life. The impressive architecture contrasts with the modern buildings, making for an excellent relaxing stop after an intense night of playing games.

Explore the Coloane Village

Explore the Coloane Village

CREDIT: User: (WT-shared) Slleong at wts wikivoyage, Macau coloane village 1, marked as public domain, more details on Wikimedia Commons

This gorgeous village will surround the visitors with traditional colonial architecture, making them feel like they have been suddenly transported to a small town in Spain or Portugal. It also offers an excellent opportunity to do some shopping and eat at some of the best restaurants, allowing tourists to enjoy the contrast between old western architecture and eastern culture.

Enjoy the House of Dancing Water

Dancing Water

CREDIT: Wei-Te Wong from Taipei City, Taiwan, Republic of China, Wongwt 水舞間 (16664260774), CC BY-SA 2.0

If you like theater and variety shows, then there’s no better attraction for you than the House of Dancing Water. The show uses circus performers, actors, and even motorcycles and fountains to tell the story of a fisherman who is transported to a fantasy world where he witnesses an unusual love story. The show is famous worldwide for its extravagant but immensely entertaining presentation that you will remember for years to come.

Macau is one of the most beautiful and versatile destinations. It offers visitors all sorts of activities: from extravagant shows and luxurious games of poker to relaxing colonial villages and delicious street food. It might be impossible to explore every single corner in one trip, but by giving these attractions a chance you will ensure to make the most of your quick visit to Macau.

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Lifestyle

Top 7 Benefits of wearing safety work boots at the workplace

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wearing safety work boots at the workplace

What’s the first thing that comes to your mind while thinking about safety at the workplace?

Safety gear. Right? And we all know that the safety work boots are on the priority list along with other safety measures. Safety Work boots are specially designed to provide protection in the workplace and help to reduce the chances of foot injuries. Work boots are the essential Personal Protective Equipment (PPE) every employee should wear at workplaces.

Safety work boots are used in a variety of working fields. They are favoured by engineers, fire workers, police officers, construction workers and the list goes on.  Employees wear them daily. Therefore, It’s worth choosing the Thorogood work boots which provide comfort, a high level of durability, protection and many other benefits. which are discussed below:

1. Safety work boots are made of solid structure:

Steel shank and steel toe are used in the construction of safety work boots, which gives them support structure. A steel shank is a thin piece of material placed in the sole of the boot between the insole and outsole below the arch of the foot. Shank gives support to the underside of the foot. It is made of different materials like glass fibre, steel, Kevlar and plastic. A steel toe is a piece of heavy-duty steel that protects the toes from harm if something heavy falls on them. Both the features increase the durability of work boots.

Many brands have constructed safety boots with these protective features but you should also notice whether they are comfortable or not. Many have failed to provide comfort. However, Thorogood Moc Toe work boots provide safety, comfort and durability.

2. Work Boots help prevent fatigue:

Being a worker, you have to stand for the whole day. Work boots are manufactured in such a style that the overall balance of the foot can be maintained. Imbalance boots cause fatigue, make you feel tired and stretch your muscles. Work boots have soft cushion insoles, and they support your ankle arch, which makes them efficient against fatigue and other disorders. 

3. Safety work boots are puncture resistant and slip resistant:

At the construction site, you are exposed to several risks. Puncture-resistant boots have a steel plate between the insole and outsole that does not allow sharp objects like glass or nails to insert inside. The outsole of work boots is made up of rubber and there are interlocking patterns that produce friction and make work boots slip-resistant. This helps to produce grip on the floor surface, and you can easily walk even on the oily surface

4. Protects from electric currents:

Severe damages occur at the workplace due to electricity. The human body is a good conductor of electricity that allows current to pass through the body. With the help of non-conductive work boots, you can avoid electric shocks and currents. You must wear these boots while dealing with electrical wiring. Work boots are made up of leather or rubber and that kind of material does not allow electricity to conduct. 

5. Safety boots are waterproof:

When you work in a wet area or there is moderate rainfall, your boots and feet will get wet. Prolonged exposure to wetness causes damage to the foot skin, tissue, vessels, nerves and leads to sensory disturbance in the feet.  Waterproof work boots keep your skin dry even when you work in snow or wet places. They absorb the moisture. Safety work boots have a waterproof and breathable membrane that doesn’t allow water to enter inside. 

6. Work Boots provide thermal safety:

 Safety work boots keep your feet warm in the coldest of temperatures. Safety work boots are insulated, made with Thinsulate insulation. Thinsulate is not bulky or heavy. It’s durable and won’t break easily. Insulated work boots protect the feet from getting cold and help to maintain the body temperature. 

7. Work Boots helps to maintain proper posture:

There are hard days when you feel exhausted, and you just want to drive home and kick off your boots. Your whole body aches. Yes! The main reason is your boots. Your feet give support to your backbone. Uncomfortable shoes can lead to bad body postures and pain. Wrong shoes can even cause spinal cord injury, joint issues and collapsed arches. You can easily avoid body aches when you make correct body postures. This is only possible when you give preference to your work boots. Make sure to buy the correct size boots. 

Conclusion:

When you wear comfortable safety work boots, you’ll feel safe and relaxed at the workplace. In response, your work performance increases greatly. While buying work boots, always search for original brands as there are many local and china products available in the market, selling bad quality at a cheap rate and you will lose the purpose of buying safety boots.  You can get excellent quality work boots with other important features from well-known brands like Thorogood, one of the top-notch brands of the US.

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